Our service offering is to help our clients improve their business performance through customised management systems, education and training and verification via audits. Here's an outline of our services, click for more details:

• > Risk management advice and frameworks
• > Management system design, development and/or re-engineering
• > Quality assurance programs
• > Technical Food Industry Advice / HACCP
• > Change facilitation
• > Education and training
• > Internal auditing
• > Third party auditing

Our Risk Management qualifications enable us to offer advice and guidance in the development and implementation of risk management policy, process and frameworks.

• Identification of gaps
• Developing documentation
  (writing procedures, flowcharts, tables, charts)
• Training/education tailored to your system
  and related topics to facilitate implementation
• Implementing your system
• Diagnostic assessment of implementation effectiveness
• Developing and implementing simple, process-based systems
• Facilitating the integration of multiple systems
  (eg Quality, Food Safety, Environment, WH&S)
• Functional quality management systems based on the ISO9000:2008 standard

Quality Assurance Programs are developed to assist organisations who wish to achieve 3rd party certification to Internationally recognised Quality Management standards, for example AS/NZS ISO 9001:2008 Quality Management. As registered 3rd party auditors, we can assist with all phases of the process up to the point of being "audit ready".

• Development and implementation
  of codex-based food safety systems
• Internal audits of manufacturing and
  preparation practices for safe food production
• Professional advice on process methodologies
  to reduce the food safety concerns
• Verification and provision of validation
  data for food safety plans

Introducing a new system or changing all or part of a system/management tool requires co-operation of staff and other stakeholders.

We are experienced in the process of -
> Preparing an organisation for change,
> Identification and engagement of stakeholders, and Implementation of
> tools, techniques and strategies to assist understanding of what has changed, why change is required, and what will be different (ie communication and consultation)

• Custom built training to meet the
  specific requirements of your organisation
• Design and development of courses to
  AQTF compliance standards if required.
• Topics include:
• Why we have systems (i.e. relating
  strategy to systems, customer focus)
• How to use and improve existing systems
  (eg problem solving, process improvement, measurement and analysis, systems
  integration, benchmarking)
• How to verify a system (internal
  auditing or supplier auditing)
• Quality and related subjects
• Food safety, HACCP, good
  manufacturing practice and hygiene
• External training via sub-contract arrangements with Registered Training Organisations on topics such as Business Improvement, Quality, Food Safety and Risk Management.

We are qualified management systems auditors and can provide a range of audit services tailored to customer's specifications.

We are registered third party auditors with RABQSA and maintain registration through compliance with their code of conduct and ongoing professional development.

We conduct 3rd party audits to AS/NZS ISO 9001:2008 (Quality) and CAC HACCP based food safety systems.